Refund policy

Since Adhyay Arts deals in customized products (wall décor, office signage, wayfinders, name plates, and other made-to-order items), your Return & Refund Policy should clearly state that orders cannot be returned or refunded once confirmed. It should also include an exception for damaged or incorrect deliveries, as this is a standard and customer-friendly practice.

Return & Refund Policy – Adhyay Arts

At Adhyay Arts, every product is crafted specifically to your requirements. As our products are customized and made-to-order, we follow a strict no-return and no-refund policy once an order has been confirmed.

Order Confirmation

  • Once the design, specifications, size, finish, and other customization details are approved and the order is confirmed, it cannot be cancelled, modified, or refunded.

  • Production begins only after confirmation, making each piece unique to the customer.

Returns

We do not accept returns for customized products once they have been delivered.

Refunds

Refunds are not applicable for:

  • Customized wall décor

  • Name plates

  • Office signage

  • Wayfinders

  • Any made-to-order or personalized product

Damaged or Incorrect Product

If you receive a product that is damaged during transit or is different from the confirmed order, we will provide a suitable resolution.

To request assistance:

  • Contact us within 48 hours of delivery.

  • Share clear photos of the product, packaging, and shipping label.

  • Once verified, we will arrange a replacement or another appropriate solution at our discretion.

Non-Returnable Items

All personalized, engraved, printed, laser-cut, or custom-manufactured products are non-returnable and non-refundable.

Contact Us

For any concerns regarding your order, please reach out to us:

Adhyay Arts

  • Email: info@adhyayarts.com (replace with your official email if different)

  • Phone: [Your Contact Number]

We appreciate your understanding and thank you for choosing Adhyay Arts for handcrafted and customized décor solutions.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at adhyayarts1@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at adhyayarts1@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at adhyayarts1@gmail.com.